Switching to a new IT supplier is easier than you may think

If you’ve spent many years working with the same IT supplier, you may feel that you have to stay with them purely for convenience. They may have set up your systems and processes, or they may be hosting your servers. If so, you may feel that it’s too complex to move elsewhere, even if you think that you’re not getting value for money.

But it’s important to remember that your IT infrastructure should be an evolving solution that can adapt and change with your business needs. As technology changes so rapidly, the system that you installed only a few years ago may now no longer be the best fit for you and your business. You may have grown quicker than anticipated, or perhaps you’ve branched out into new services or geographical locations.

With this in mind, you should always make sure you have the right external IT team to support your changing requirements.

Lucid Systems know that choosing to move to a new external IT company is a big decision. Any many clients tell them that they’ve put off the switch for as long as possible because they were worried that it could impact day-to-day operations.

However, it’s easy to reassure businesses across Suffolk that making a switch to a new IT company can be a seamless transition thanks to Lucid System’s three-step process.

Step #1 – The whole system survey

When working with any new client, the first thing Lucid Systems will do is conduct a complete system survey. This allows their team of expert IT technicians to see what infrastructure you have in place. As part of the audit, they will take the time to understand what your business does and what you need your IT system to do. The Lucid Systems team will listen to your common pressure points, and they ask for views from across your company to ensure they have a holistic view of your infrastructure.

With this knowledge, the team can assess your existing strengths and weaknesses and provide you with a series of clear yet comprehensive recommendations for improvements.

Step #2 – Project managing the transition

Lucid Systems offer an end-to-end project management service. This means that once you’ve signed off on the proposal, they can manage the transition on your behalf with minimal disruption to your business. As standard, they will liaise with your previous IT supplier to dismantle your former system while seamlessly installing the new infrastructure.

The team will also ensure that any data migration takes place out of office hours. This means that you can feel confident that your business has minimal downtime, and your new system will be configured ready in time for your staff to arrive for work.

This approach makes the transition services from Lucid Systems straightforward. At every step of the project plan, they will keep you informed about where they are in the roadmap and what they still need to do.

Step #3 – Building in resilience and security to your new system

Once Lucid Systems has installed your new IT infrastructure, they can focus on the security details. The team believes that it’s essential to factor in resilience to any IT system. Not only will they secure your new system from your previous supplier, but they will undertake a stringent audit check to make sure that they have protected your business from online threats. Once everything is in place, if required, they can even apply for a Cyber Essentials certification on your behalf, giving you confidence that your business is as resilient as possible.

Once the transition is complete, Lucid Systems can work with you to establish new IT policies and procedures, as well as educate your employees on making the most out of your new system.

Lucid Systems believe that you shouldn’t need to stick with a supplier or IT system that doesn’t give you what you need. If you would like an independent assessment of improving your IT infrastructure, please get in touch. They are always happy to have an informal chat to establish what you need now and what you could need in the future.

Visit www.lucidsystems.co.uk or phone 01473 355 199