Ipswich IT firm thrilled to receive gold partnership recognition from Microsoft

An Ipswich IT firm is celebrating this week after learning that they have received a gold partnership accreditation from Microsoft.

Lucid Systems are Ipswich’s leading IT support service. Based in Felaw Maltings, the firm specialises in working with small and medium-sized businesses throughout the East of England. The company had previously held ‘silver partner’ status. But thanks to the hard work of their team of engineers, Lucid Systems has now been upgraded to a Microsoft Gold Partner in the small and midmarket cloud solutions category – the highest possible accolade.

As a Microsoft Gold Partner, Lucid Systems can benefit from exclusive access to Microsoft tools and resources, as well as unlimited training and development opportunities. This means that the firm can continue to improve its extremely high level of customer care and attention for the benefit of each of its clients.

Just 1% of all Microsoft partners make it to the gold accreditation standard, and the criterion for success is extremely strict.

Not only did Lucid Systems have to show considerable business growth over the past 12 months (an achievement all the more remarkable considering the pandemic), but members of the Lucid Systems team needed to pass a Microsoft exam to be classed as a Microsoft Certified Professional. The assessments explored business-focused competencies as well as technical competencies. Passing the exams shows Lucid’s commitment to continual professional development for all staff members.

As a result of their Microsoft Gold Partner certification, Lucid Systems can now provide verifiable proof of their expertise in delivering cloud productivity and security solutions for small and medium-sized businesses.

Speaking of their success, Managing Director Craig Debenham says:

“This is a huge achievement for us, and I couldn’t be prouder. Over the last ten years, we have developed a reputation for being the leading IT services provider in the area, thanks to our commitment to client care. We’ve held Silver Partner status for many years, but this upgrade to Gold confirms that we are constantly improving our services and refining our technical capabilities. It’s incredibly challenging to secure Gold Partner status – just one percent of all Microsoft partners globally manage to do so. Our achievement is testament to the efforts of the entire team and how hard they have worked over the past year.”

“Our Gold Partner status confirms that we are highly skilled at installing effective cloud and security solutions for local businesses using the suite of Microsoft 365 products. In addition, it is our promise to our clients that we adhere to best practice standards and that we can offer accurate recommendations on how local businesses can improve their IT infrastructure.”

The Microsoft Gold Partner status is the second success for the firm in recent months. Last month, Lucid Systems successfully renewed their ISO 27001 accreditation, a worldwide hallmark showing that they adhere to global best practices regarding information security.

Craig says: “We are always striving to improve our knowledge and our expertise. However, we never sit back and rest on our laurels, and the renewal of our ISO 27001 accreditation shows how seriously we take our commitment to protecting our customers from online threats.”

“Our approach is to always provide our clients with auditable proof of their commitment to best practice when it comes to their IT infrastructure. Our Microsoft Gold Partner status and our ISO 27001 accreditation are proof to our clients that we are continuing to update our skills with the latest knowledge. It shows that we can benefit from exclusive relationships with the likes of Microsoft and continue to provide exceptional services that will enhance their IT systems.”

For more information about Lucid Systems, visit lucidsystems.co.uk