SUFFOLK HOMEBUILDER AWARDED FIVE STARS BY CUSTOMERS FOR 14TH YEAR IN A ROW

Suffolk housebuilder David Wilson Homes has received the maximum five star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.

This is the fourteenth year in a row that parent company, Barratt Developments, has achieved the top five star rating – no other housebuilder comes close to matching that record.

The number of stars a housebuilder receives is based on customer responses to the question “Would you recommend your builder to a friend?”. For David Wilson Homes to have been awarded five stars, it means that over 90% of its customers would recommend their homes to a friend.

The HBF New Homes Survey is one of the largest surveys of its type in the country, with around 50,000 people taking part who have recently purchased a new build home. The simple one to five star rating system was developed to give customers an easy to view ranking of which housebuilders have the most satisfied customers.

David Wilson Homes is committed to building high quality, energy efficient properties and making sure its customers are happy when they buy a new home. It is this focus on customer satisfaction and building homes that people love to live in, which delivers such consistently high recommendation scores.

Stewart Baseley, Executive Chairman of the Home Builders Federation (HBF) said: “Providing a customer experience that results in 90% of consumers recommending you is a fantastic achievement for Barratt.

“Homebuilders remain focused on improving the experience of customers. The creation of an independent New Homes Ombudsman and robust Consumer Code will support this drive, leading to increased quality and service standards across the board.”

The new five star rating comes on top of David Wilson Homes having the best site manager in the country, after Kirk Raine recently won the top Supreme award at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with over 11,000 site managers being entered into it, but only one winning a Supreme award for large housebuilders.

Tom Wright, Managing Director at David Wilson Homes Eastern Counties, said: “We put the customer at the heart of everything we do, and building high quality homes is fundamental to that. To have been rated as a five star housebuilder by over 90% of our customers for 14 years in a row is something we work really hard to achieve.

“The best recommendation is one from a friend, so it’s great to know that so many of our customers recommend our homes.”

David Wilson Homes is currently building a range of properties in Suffolk at Abbots Green in Woolpit.

For more information and to book an appointment with a Sales Adviser, call the David Wilson Homes sales team on 033 3355 8489. Alternatively, visit www.dwh.co.uk.