Re: Flagship Group
24/08/2018 - Flagship Group
Flagship Group will soon be implementing a new integrated system for its Contact Centre to pull all forms of customer interaction together, providing a more efficient and adaptable service to better meet the needs of the business and its customers.
The solution, provided by Enghouse Interactive, is a platform that will allow multiple channel customer contacts to be integrated. Contact centre staff will be logged onto different channels, so all interactions will appear on one screen.
The expected benefits from the introduction of the new platform include:
Matt Brazier, Director of IT at Flagship, said “We are really excited about introducing the new communications platform. It means we will be able to handle multiple channels of communication from our customers more efficiently, which in turn means our customers can do business with us however they wish – face to face, over the phone or by using digital services.
“As more and more customers become digital natives, this solution also offers us the flexibility to meet the ever-growing digital demands of future generations.”
For more information, please visit the Flagship website.
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