Job Vacancy: Operations Support Assistant

Job Vacancy: Operations Support Assistant

Would you like to work for an independently owned business with Chartered status?

Are you interested in having access to Learning & Development opportunities?

Hugh J Boswell, an independent chartered Insurance Broker, has an exciting new opportunity based in Norwich.


Job Summary

Primarily supporting the Client Services Director across the business, coordinating and organising operational workload and commitments.

Providing administrative assistance to the Operations Team as well as undertaking own workload.

This is a newly created role so you will need to be pro-active, tenacious and able to work alone, using your initiative. The successful candidate will have held a similar level position for a minimum of two years.

Key Responsibilities

  • Coordinating and organising work deadlines to support Client Services Director with achieving service deliverables
  • Liaising and supporting Operations Team to complete work required within specified deadlines
  • Making arrangements on behalf of the Client Services Director with both internal and external customers/stakeholders including travel arrangements as and when required
  • Full administrative support for the Client Services Director and Operations Team including preparing general communications, taking minutes, processing expenses etc.
  • Working with the Client Services Director and the Operations Team, providing support on specific key projects keeping the relevant stakeholders updated throughout
  • Over-seeing planning, preparation and execution of staff presentations including liaising with key people to ensure content is to a professional standard and uniform in presentation. Co-ordinating managers to arrange rehearsals and providing on the day assistance to ensure effective delivery to business
  • Supporting the Client Services Director in completing the appraisal process, distributing and collating supporting materials and scheduling 1-1 review meetings with Operations Team
  • Organising Insurance Underwriting Surgeries
  • Distributing Insurance Underwriting updates to ensure relevant parties receive the communication and are kept up-to-date
  • Assisting Human Resources Officer in the day to day operation of the fleet management
  • Assist third-party provider with IT issues and act as the point of contact and first resolution to issues
  • Assisting Personal Assistant in the day to day maintenance of facilities function

General Skills and Competencies

The ideal candidate will be able to plan effectively, have excellent communications skills – written and verbal – and be a strong team player. You’ll need to have strong business acumen, be a problem-solver, understand compliance and client confidentiality and have good IT skills. An educational level of ‘A’ level or equivalent is required and candidates need to have a drivers licence.

In return, Hugh J. Boswell offer competitive salaries, fantastic benefits and development opportunities.

To apply, email your CV and cover letter to



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