Small Business Wins Big at Suffolk Business Awards 2021

Small Business Wins Big at Suffolk Business Awards 2021

The Suffolk Business Awards ceremony, sponsored by The Suffolk Chamber of Commerce and Sizewell C, took place on Thursday 18th November. The ceremony brought the community together to celebrate the achievements of local businesses and crowned Pocket Receptionist winners of the Customer Excellence award.

The judges had high praise for Pocket Receptionist, and they were impressed that the Pocket Receptionist app allows their customers to provide real-time feedback on individual calls. Not only that, but the business also encourages this feedback by providing Call Recording for complete transparency. The judges commented on their outstanding commitment to listening to their clients in order to refine the service.

With their customers being at the heart of everything they do, the business also established a customer service team this year to ensure that the service continues to deliver top-notch customer care.

Natalie Engstrom, Operations Manager, said, “We were so excited to bring our award back to the team. PR Family is a very common phrase here I can’t wait to take share this with them tomorrow!”

Pocket Receptionist launched with just four staff members and has grown remarkably to be one of the industry’s leading live call answering services. Starting with just two call handlers, the team prides itself on its close-knit approach to teamwork and owes the product’s success to each and every member of its team.

Natalie continued, “[Pocket’s] a lifting environment, you can’t help but leave your worries at the door. Pocket is a family, and you really feel it when you walk in.”

Rose Newman, the HR Trainee, added, “We are completely overwhelmed. Winning this award is incredible and it means a lot to everyone within our team. There are no words to describe how proud we are that our dedication has been recognised.”

About Pocket Receptionist

Pocket Receptionist, launched in 2017, a Lowestoft-based telephone answering service, provides its services to a diverse range of over 500 businesses, acting as their team of professional receptionists.

It is clear that Pocket Receptionist has developed as a result of the collaborative efforts from their agents, sales, and technical team. The business employs highly skilled technical software engineers to develop their omnichannel service, integrating with big platforms such as Facebook and WhatsApp, seamlessly. The business’ sales team are fantastic at reaching their target audience and converting them to a free trial. Not forgetting their call agents, who follow procedures to ensure they are providing the best customer care on the market.

Jasmine Simmons, Team Leader, said, “We have an amazing team here and PR is a big part of my life. Every one of us has helped mould PR into what it is today.”

Meeting the customers’ needs is the driving force behind Pocket Receptionist, which is demonstrated by their constant positive ratings and feedback. By rating each call, their customers are able to highlight areas that need improvement. They are proud to report that 99% of their customers would recommend Pocket Receptionist to a close friend or business associate, and describes it as “essential for any business, large and small”.

For more information visit the Pocket Receptionist website 

Sign up to SuffolkWire’s free e-newsletter to receive the latest Suffolk business news straight to your inbox

All articles on this news site are submitted by registered contributors of SuffolkWire. Find out how to subscribe and submit your stories here »