PolicyBee wins customer service award for the 7th year running

Ipswich insurance broker PolicyBee has won the Platinum Trusted Service Award from Feefo for the second year in a row, after winning five back-to-back Gold awards previously. The award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified customer reviews. PolicyBee has now received Platinum status for the second year running. Platinum awards recognise organisations that have achieved Feefo Gold standard for three or more consecutive years. To reach Gold standard they must have collected at least 50 Feefo reviews in a year with a service rating of at least 4.5.

PolicyBee received over 400 reviews at an average rating of 4.9 in 2020. This latest Platinum award reflects PolicyBee’s continuing commitment to offering friendly, jargon-free advice and helping customers buy their professional insurance as quickly, easily and painlessly as possible.

Kerry-Ann Hockley, head of customer service at PolicyBee, commented: “Providing the highest quality of customer service is at the heart of everything PolicyBee does, so it’s important for us to listen, understand and respond to all our customers. We’re very excited to receive this Platinum award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020 when our staff were largely working from home.”

Congratulating PolicyBee on winning this year’s award, Steph Heasman, director of customer success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

Feefo works with over 3,500 clients, ensuring that all customer feedback is authentic by matching it to a legitimate transaction, to increase consumer confidence and to enable businesses to make smarter business decisions.

For more information on customer feedback please visit the PolicyBee’s website