Unity Online launches integrated portal for client services

Unity Online launches integrated portal for client services

One of Suffolk’s fastest-growing digital marketing agencies has unveiled a new client services portal, designed to help its growing businesses to better understand and dissect the impact of their marketing campaigns.

Stowmarket-based Unity Online has developed its “My Unity Online” platform in-house, with the aim of providing better support, client servicing and access to data for the agency’s ever-growing roster of clients.

My Unity Online has been designed by Unity’s in-house development team to provide clients with downloadable data, a historic archive of their digital marketing reports, monthly highlights of their marketing campaigns and an extended platform to start new conversations with the agency’s client services team.

Robert Moore, head of development at Unity Online, explains that whilst the development of a client portal was straightforward for his team of developers, the “most important part of the portal is the security” of their clients’ sensitive marketing data. All clients will receive their own logins with a primary username, giving them exclusive access to their marketing information in a timely and secure fashion.

  • The My Unity Online portal features a dashboard where clients can explore their digital marketing services, request reports and learn more about the key terminology in the digital marketing industry via Unity’s comprehensive glossary.
  • Within the dashboard, clients have a clearly defined account manager, with their contact details displayed to schedule a phone call. Having a single point of contact helps to filter client requests and ensure a prompt response from a member of the team that is familiar with the client’s campaigns.
  • Clients can also use the “Open a ticket” functionality to directly report any technical issues regarding their website or marketing campaign(s).

As an agency, Unity Online strives to provide client-centric service, paying significant attention to all client feedback. My Unity Online helps clients to interpret and keep abreast of the results Unity’s digital marketing specialists can generate for growing brands online.

To understand how Unity Online’s fast-growing team of digital strategists can grow your business with data-driven digital marketing campaigns, you can arrange a free initial consultation to start taking a different digital path.

For more information visit the Unity Online website here

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